Return

We have made sure that you have plenty of time to make your mind up. You can return your products for up to 365 days! 


As stated in our terms and conditions the cost of returning a product befalls the customer. 

You have to buy and arrange the return shipping yourself.  

You can read more about how to return on this page or in our FAQ on returns.

Refund

The refund amount will be transferred as soon as we have processed your return package. We will make such a refund using the same means of payment that you used for the original transaction.

Claim

If your received goods are defective or in other ways insufficient, please contact us as soon as possible at info@andlight.com with photo documentation and order number.

You can read more about our claim process HERE.

Checklist and important information 

  • Please return your goods via the same shipping method as they were delivered to you.

If you have received your product on a pallet, please also return the items to AndLight on a pallet. 

 
  • The products must be unused, in original packaging, and must be in original condition, as when they were delivered.

We cannot refund orders where the products have been installed or if the original packaging is missing. Do not write on the original packaging and return labels must be placed on top of the original shipping label. 

  • You must have received your order within 365 days.

  • The right to cancel does not incur on products purchased by companies or public institutions.

  • You can read our terms and conditions for return HERE.

  • NOTE: If you as a customer have not packaged correctly or in any other way have not acted in accordance with our terms, we can use the option to refund a smaller amount than the return amount.

Return - How to

It is up to you as a customer how you would like to return your products to AndLight.

In the following section you can read a guide on how to return.

If you have further questions regarding returns, you can read more in our FAQ on return.
 
Returnering kontaktformular
Step 1 
  • Fill out the return form to the left.  
  • Read our terms and conditions, as the return must be in accordance with these.
  • Pack your returned items securely in the original packaging. Do not write on the original packaging and return labels must be placed on top of the original shipping label.
  • Include your order number in the return shipment. 
Step 2 
  • Buy a return label with private delivery.
  • The return address is:

    AndLight
    TC Logistics 
    Priorparken 853-855 
    2605 Brøndby, DK
  • Drop the package off at your local parcel shop. 
Step 3 
  • Await return, processing time, and refund.
  • This can take up to 14 days.