Customer service

At Andlight we check return packages twice a week. When we receive your return package, we will check that everything is in its original state and that all packaging is included. Then, we refund your payment. If you have paid by bank transfer, it will take up to 10 days from we make the payment, until the money arrives in your bank account. If you have paid by Mastercard or VISA, the amount will arrive in your accout within a few days. In some cases, it might be up to 5 working days, before you can see the money in your account.

When we order your product from the manufacturer, we sometimes meet the challenge of a backorder. This normally means that the production is delayed or there is a problem with the current batch. We will update you on E-mail, regarding the expected delivery of your product. If you cannot wait for the product to arrive, you are welcome to cancel your order. You can do this by contacting us through the contact formular below.

It’s quick and easy to make a claim at Andlight.com. Just click the button “Claims” above and you can make your claim through the formular. You will receive an answer on your claim within a few days and we will update you on your case as it is being resolved. Before making your claim, please have a look at our tips & tricks and see if you can resolve the issue yourself.

If you wish to exchange your product for another, you will need to send the product in return and order a new one. It is quick and easy. You can read how to easily make a return in our returns and exchange section.